![]() ![]() I hope their management reads this and contacts me, but I highly doubt it with how many times I was guaranteed "we will send someone right up." Avoid this place and spend your precious holiday time with your family somewhere else. Our trip was just one big headache and we didn't even get to enjoy it. Ive never had such poor service from a place that charges so much. They gave us a partial refund, but at this point I wanted a full refund. By the time we left to go home, nobody had come up to dry the floor. They said they would send someone right up. ![]() We waited and waited, then the afternoon came and I contacted the front desk again. Sign in to get trip updates and message other travelers. He then said they'll send someone in the morning. Great Wolf Lodge Waterpark: Great Wolf is Great Woof - See 557 traveler reviews, 144 candid photos, and great deals for Grapevine, TX, at Tripadvisor. The maintenance guy said they'll send someone up to dry the carpet, but our kids and baby were sleeping already. They replaced the fridge at almost 9 pm, and upon taking the old refrigerator out they spilled more water on the rest of the carpet as they went out the door. 7 hours passed and no one came up, so I called the front desk and then someone finally showed up. We contacted the front desk and were told they'd send someone right up. We looked and saw all the carpet leading into one of the rooms by the sink and mini fridge was all wet. We walk to the rooms and our socks became instantly wet. Then we go into our room and it smells like mildew and damp. So we were just sitting there waiting for no reason, so much for that text. I then go ask the front desk and find out our room is ready. Well a few hours went by so I went to ask how much longer, they said 15 minutes. They said we would receive a text when the room was ready and that it should be long. So we get there around 1:30, room wasn't ready but we were okay with it as we were told it wasn't a guarantee. We were told that although not guaranteed, we would likely get to check in early since we have a baby. Resort Fuerteventura Origo Mare by Pierre & Vacances.Hotels near Kaplan College - Dallas, TX.Hotels near Golf Academy of America Dallas. ![]() Hotels near Keller Graduate School of Management- Irving Center.Hotels near DeVry University Irving, Texas.Hotels near Salon Professional - Lewisville, TX.Hotels near Regency Beauty Institute - Lewisville.Hotels near Universal Technical Institute - Dallas, TX.Hotels near Ogle School of Hair-Skin-Nails.Hotels near The King's University - California Van Nuys, CA.Hotels near (DFW) Dallas/Fort Worth International Airport.Hotels near Tranquils Sails and Service.Hotels near Black Watch Sailing Charters.Hotels near Pedego Electric Bikes Grapevine.Great Wolf Lodge - Grapevine, TX Features.Hotels near Great Wolf Lodge - Grapevine, TX. ![]()
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